APsystems Support

Solar installers can contact our Technical Services team for prompt and professional support with installation and monitoring setup. Training and support resources are also available in our document library.

INSTALLATION & SETUP

Step 1 TRAINING:

Before you install APsystems microinverters, you must attend our microinverter, ECU and EMA online training sessions to become APsystems certified. Follow this link to sign up for a webinar; two training sessions are offered, and each session takes about one hour. Be sure to train new installers as they join your team.

Step 2 REGISTRATION:

Contact APsystems Technical Services to register your company prior to installation if this is your first APsystems microinverter install. (You will not be able to set up your customers with a system-monitoring account unless you have registered your company prior to installation.)

Upon registration, you will receive EMA account information to monitor and adjust the settings of your installations. (Note: the installer registration process can take up to 24 hours.) See this page for installer registration information.

Once you have completed Training and Registration, move on to Step 3: Installation.

Step 3 INSTALLATION:

Remember: You can preconfigure your APsystems microinverter installation before you reach the job site. See our instructional video and take advantage of this time- and money-saving feature.

On the job site:

  • Install APsystems microinverters following the installation manual found in our online document library.
  • Set up the APsystems ECU and register the microinverters (if you haven’t preconfigured the system already) according to the ECU installation manual instructions.
  • Log in to view the status of your installations (see pg. 24 of the ECU installation manual found in the document library on our website).

Questions? Contact our support team at +31 10 2582670 or by email at support.emea@APsystems.com

Contact our support team

In order to process your request as soon as possible, we encourage you to write your message in English language

In case your request deals with cables or other APsystems accessories, please put “N/A” in the serial number field in below form

Phone: +31 10 2582670
Email: support.emea@APsystems.com

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“As a recent convert to APsystems microinverters, I’m very pleased with the product. I use your product in every case that I can because of the tech support. They always answer the phone, are always helpful and friendly and if we get stuck, they always follow up to make sure we’ve resolved the issue. I can personally tell you this is NOT the industry standard, and it’s quite refreshing to see a company working as hard as I am to get a system up and running.”

Troy WoodyOwner Hot Solar Solutions LLC