Support - APsystems EMEA

APsystems Support

Solar installers can contact our Technical Services team for prompt and professional support with installation and monitoring setup. Training and support resources are also available in our document library.

Installation & Setup

STEP 1: TRAINING

Before you install APsystems microinverters, you must attend our microinverter, ECU and EMA online training sessions to become APsystems certified. Follow this link to sign up for a webinar; two training sessions are offered, and each session takes about one hour. Be sure to train new installers as they join your team.

Take Training Here

STEP 2: REGISTRATION

Contact APsystems Technical Services to register your company prior to installation if this is your first APsystems microinverter install. (You will not be able to set up your customers with a system-monitoring account unless you have registered your company prior to installation.)

Upon registration, you will receive EMA account information to monitor and adjust the settings of your installations. (Note: the installer registration process can take up to 24 hours.) See this page for installer registration information.

Once you have completed Training and Registration, move on to Step 3: Installation.

STEP 3: INSTALLATION

Remember: You can preconfigure your APsystems microinverter installation before you reach the job site. See our instructional video and take advantage of this time- and money-saving feature.

On the job site:

Install APsystems microinverters following the installation manual found in our online document library.
Set up the APsystems ECU and register the microinverters (if you haven’t preconfigured the system already) according to the ECU installation manual instructions.
Log in to view the status of your installations

Manage the Array

Follow these links for additional installation and setup resources:

learn more about our products see our FAQs APsystems Module Compatibility Calculator

Use this solar calculator/ compatibility calculator to help determine the electrical compatibility of PV modules with APsystems microinverters.

Contact our support team

Phone: +31 85 3018499 (English, Dutch, German language support)

Phone : +33 481656040 (English, French language support)

Phone : +41 215 881894 (English, French language support)

Email: support.emea@APsystems.com

In order to process your request as soon as possible, we encourage you to write your message below in English.

In case your request deals with cables or other APsystems accessories, please put “N/A” in the serial number field in below form

APsystems Support

Installation & Setup

STEP 1: TRAINING

STEP 2: REGISTRATION

STEP 3: INSTALLATION

Follow these links for additional installation and setup resources:

Contact our support team

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